1.0Hi-di-hi BVhttps://hi-di-hi.nl/nlrich600338<blockquote class="wp-embedded-content" data-secret="0KKaQg8gWE"><a href="https://hi-di-hi.nl/nl/faq-2/">Veelgestelde vragen</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://hi-di-hi.nl/nl/faq-2/embed/#?secret=0KKaQg8gWE" width="600" height="338" title="“FAQ” — Hi-di-hi | Noi-Noi | EEEZI" data-secret="0KKaQg8gWE" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://hi-di-hi.nl/wp-includes/js/wp-embed.min.js </script>Join a colorful brand loved by customers and trusted by retailers for over 20 years.It looks like you’ve found a page that’s reserved for our approved Hi-di-hi retailers.Please log in to your retailer account to continue and access the information available here.Not a retailer yet? Discover more about Hi-di-hi and find out if we could be a good match for your store.You've not logged in as a retailer. This page is reserved for our approved Hi-di-hi retailers. Please log in to your retailer account to continue and access the information available here.Not a retailer yet? Discover more about Hi-di-hi and find out if we could be a good match for your store.Have a question? You may find the answer below. And if you can’t find what you’re looking for, we’re always happy to help.You can reach us by phone, email, WhatsApp or even FaceTime — whatever works best for you. We believe in personal contact and are always happy to help with any questions about Hi-di-hi, our collections or working together.Phone: +31 10 4701 206WhatsApp - videocall: +31 10 4701 206Email: info@hi-di-hi.nlBusiness Account & OrderingTo apply for a Hi-di-hi wholesale account, click ‘My Account/Login’ on our website and select ‘Register’. Please use your company name as your username. You will receive two emails from us. Your first email confirms that we have received your request. After your application has been reviewed and approved, your account will be converted to B2B status and you’ll receive a second email confirming you can start ordering at wholesale prices.We work with independent retailers and stores with a physical shop. Our wholesale collection is not available to online-only stores or large online marketplaces such as Amazon or Zalando. Every B2B application is personally reviewed by our team. We consider factors such as your store concept, location and how the Hi-di-hi collection fits within your shop. This personal approach helps us maintain a healthy and balanced retailer network and create strong opportunities for our retail partners.Every application is reviewed manually by our team. We aim to review and process your application within 24 hours. Please note that this may take slightly longer in exceptionally busy periods or if we need additional information from you.Yes, you can also place a wholesale order by email or by phone. However, registering for a B2B account gives you easy access to our online wholesale webshop, where you can view our collections, check current availability and place orders whenever it suits you. Our team is happy to assist you by email or phone in English or German.Once your B2B account has been approved, simply log in through ‘My Account/Login’ on our website. You can browse the collections, check current availability and place your order directly online. For pre-orders, you can place your order up to several months in advance. When placing a pre-order, please select ‘Bank Transfer’ as your payment method. You will receive your invoice 14 days before the start of the delivery period. You do not need to pay when placing the pre-order. Please note that the order confirmation is not an invoice. If you have placed a pre-order, please wait for your invoice before making the payment. If you choose to pay immediately when placing your order, you will automatically receive your invoice online as well. For items that are immediately available from stock, payment is required immediately. All wholesale orders must be paid in full before shipment. This means that every Hi-di-hi wholesale order is always paid in advance. The only exception in timing is a pre-order: because pre-orders can be placed several months before delivery, payment is only requested 14 days before the start of the delivery period. There is no minimum order value for re-orders from current collections.If your pre-order does not reach the €250 minimum, please add the required items before completing your order. Once an order has been placed, we cannot guarantee that additional items can be added to the same order, however, we try our best.Yes, you can order items from different collections. However, if the items have different delivery dates, please place a separate order for each delivery date. This ensures that immediately available items and products from upcoming collections can be processed and shipped at the correct time. Please note that there is no minimum order value for re-orders from current collections. The €250 minimum order value only applies to pre-orders for each new collection.No. Hi-di-hi products may not be offered for sale through large online marketplaces such as Amazon Bol.com or Zalando. Our wholesale partnerships are intended for selected retail stores with a physical shop.  Collections & Pre-ordersHi-di-hi launches four collections each year: Spring – March: our largest collection of the season Summer – June: a smaller collection with new designs and returning favourites Fall – September: a larger collection with many new ideas and designs Winter – November: a smaller collection with selected repeats and new pieces, delivered in time for Christmas Every collection brings something new to your shop, from new models and colours to new animals and designs.  A new B2B catalogue is published for each collection. Retailers receive the catalogue by email and can place their pre-order through our B2B webshop as soon as the collection is released. Catalogues are usually published towards the end of the month in which the previous collection is delivered.Yes. Each pre-order collection has a minimum wholesale order value of €250, excluding shipping costs. Pre-orders below this amount will not be processed.Yes, you can order items from different collections. However, if the items have different delivery dates, please place a separate order for each delivery date. This ensures that immediately available items and products from upcoming collections can be processed and shipped at the correct time. Please note that there is no minimum order value for re-orders from current collections. The €250 minimum order value only applies to pre-orders for each new collection.Yes. Pre-orders can be changed or cancelled up to 14 days before the scheduled delivery date. After this point, the order is being prepared for invoicing and delivery and can no longer be changed or cancelled. If you would like to order additional items after this deadline, please place a new order.You can order products from previous collections as long as they are still available in our current wholesale stock. There is no minimum order value for re-orders from current collections. If an item is marked ‘Sold Out’, it is no longer available to order. However, some models may return in a future collection. If you are interested in a sold-out item, you can click ‘Notify me if this model returns’ to let us know that you would like to be informed if the item becomes available again.The latest catalogues are sent directly to our registered retailers by email. If you have missed the mailing, the latest catalogues are also available for download on our B2B website.Deliveries take place around the middle of the month, usually close to the 15th. The expected delivery date is clearly stated with each product. Because our products are transported by container ship, the exact arrival date can only be confirmed approximately one week in advance. Weather conditions, harbour planning and customs clearance can sometimes affect the final delivery date.  Wholesale AvailabilityWe do not provide stocklists in Excel or other files on request. Our B2B webshop always shows the current availabilityof our products, allowing you to check stock levels directly while placing your order. This way, you always have access to the most up-to-date availability information.The availability and delivery information shown with each product on our website is leading. Please always check this information before placing your order.If an item is marked ‘Sold Out’, it is no longer available and cannot be ordered. If you are interested in a sold-out item, you can click ‘Notify me if this model returns’ to let us know that you would like to be informed if the item becomes available again.No. Sold-out items cannot be reserved or ordered. If you are interested in a sold-out item, you can click ‘Notify me if this model returns’ to let us know that you would like to be informed if the item becomes available again.Our website serves both retailers and consumers. We keep products visible even after they have sold out so consumers can discover the products and find a local retailer through our Shop Locator.This helps direct customers to our retail partners.Please do not select products marked ‘Sold Out’ when placing a wholesale order. Although the product page may still be visible, the item cannot be supplied.Shipping & DeliveryOrders are shipped after payment has been received. Orders placed before 12:00 noon are normally shipped the same day, provided all items are available. As soon as your order has been shipped, you will receive a track & trace code. Netherlands: 1–2 working days Germany: 2–3 working days Scandinavia: 3–4 working days United Kingdom: 3–4 working days United States: 3–7 working days Delivery times are estimates and may vary due to circumstances beyond our control.Shipping costs depend on the destination and order. Netherlands: €9,50Belgium: €10,00Germany: €10,00United Kingdom: €22,00USA: €15,00Spain: €32,29France: €20,00 Shipping is free for retailers on orders above €750 wholesale value, excluding shipping costs.Yes. Retailers receive free shipping on orders above €750 wholesale value.Please note that once your account has been approved as a retailer, the retailer shipping rates apply to your orders. The €75 free-shipping threshold shown on our consumer webshop does not apply to B2B orders.We cannot guarantee a specific delivery date. For pre-orders, the expected delivery period is clearly stated with each product.No. We do not split orders according to different delivery dates. If you need products with different delivery dates separately, please place a separate order for each delivery period.If you place an order containing items with different delivery dates, we will contact you and ask you to place separate orders for each delivery date.Please note that each pre-order must meet the minimum order value of €250. There is no minimum order value for re-orders from current collections.This ensures that each order can be processed and delivered according to the correct delivery period.Yes. We work with retailers across many countries worldwide. Shipping options and costs depend on the destination.Payment & InvoicesYou can pay for your wholesale order by: Card Wero Bank transfer PayPal you will receive a track & trace code.No. All Hi-di-hi wholesale orders must be paid before shipment. We do not offer payment on account.We work with the same payment terms for all retailers to keep our partnerships fair and consistent.All wholesale orders must be paid in full before shipment. Payment is due within 14 days of the invoice date. If payment has not been received within 14 days, we reserve the right to release the items back into our available stock. We are unable to hold orders indefinitely. If you are temporarily unable to receive your order, for example because you are on holiday, please let us know. We are happy to take this into account, but payment is still required within 14 days of the invoice date.For items that are immediately available from stock, you will receive your invoice when placing your order and payment is required immediately. For pre-orders, you can order well in advance without paying immediately. You will receive your invoice 14 days before the start of the delivery period, giving you time to arrange payment before your order is shipped. Please note that your order confirmation is not an invoice. If you place a pre-order, please wait for the invoice before making your payment.Yes. As payment is required before shipment, your invoice will be available before your order is delivered.Damaged, Missing & Incorrect ItemsIf an item arrives damaged, please contact us within 14 days of delivery. Please include your order number and clear photographs of the damaged item and packaging so that we can assess the problem and find the appropriate solution.Please check your delivery carefully against your order confirmation and packing information. If an item is missing, contact us within 14 days of delivery and include your order number and details of the missing item.Please contact us within 14 days of delivery if you have received an incorrect item. Include your order number and, if possible, a photograph of the item received.Any damaged, missing or incorrect items must be reported to us within 14 days of delivery.Retailer Support & Marketing MaterialsFourteen days before the start of each delivery period, we send all retailers an email with direct links to the EAN/barcode data for the upcoming collection.The files include essential product information such as origin, weight, dimensions and colour details.If you have missed the email, the same links are also available on our B2B website.Fourteen days before the start of each delivery period, we send retailers an email with links to high-resolution product photography and lifestyle images featuring our bags. These images are provided specifically for use on your webshop, social media and other marketing materials. If you have missed the email, the same links are also available on our B2B website. The same images can be found on our website, but the website images are not intended for downloading or copying. Screenshots or copied images will also be of much lower quality than the original files provided through the links. We kindly ask retailers to use the official high-resolution images provided by Hi-di-hi. We deliberately make these images available 14 days before each delivery period, so that all retailers have the same opportunity to prepare their webshop and marketing materials and to launch the new collection at the same time. This helps us create a fair and consistent launch for all our retail partners.Yes. Our high-resolution product and lifestyle images are provided for retailers to use for promoting and selling Hi-di-hi products through their own retail channels.Fourteen days before the start of each delivery period, we send retailers all the essential information needed to prepare for the launch, including EAN/barcode data, product information and photography.You can use our Store Locator to see which Hi-di-hi retailers are located in your area. We carefully select our retail partners to help maintain a balanced retailer network and protect local sales opportunities.Once you have placed your first wholesale order, your store will automatically be added to our Store Locator.To keep the Store Locator up to date and relevant for consumers, retailers who have not placed an order with us for 12 months will be removed from the Store Locator. If you place a new order afterwards, your store will be added again automatically.